We recommend contacting us during working hours for quick support. Messages received outside office hours will be responded to on the next working day.
INFORMATION QUESTIONS
Frequently Asked Questions (FAQs)
How can I contact IVS Store for quick support?
For fastest assistance, please contact us via WhatsApp at +92 336 118 5321 during working hours. You may also email us for detailed queries.
What are your customer support working hours?
Our support team is available Sunday to Thursday, 10:00 AM – 02:00 PM (PST). Messages received outside these hours are answered on the next working day.
How will I receive my e-book after purchase?
E-books are delivered via download link or email. For offline payments, access is provided within 12 hours after payment confirmation.
What should I do after making an offline payment?
Please share your payment receipt on WhatsApp so our team can quickly verify and release your e-book or confirm your order.
How long does physical book delivery take?
Physical books and products are usually delivered within 10 working days, depending on your location and courier service.
What if I receive a damaged physical book?
Please record a video while opening the parcel and share it with us. Our team will guide you through the return or replacement process.
Can I get a refund for an e-book?
Due to the digital nature of e-books, refunds are not offered once delivered. However, if the file is corrupt or invalid, we will replace it or issue a refund if replacement is unavailable.
What if I selected the wrong book or grade?
Customers are responsible for reviewing product details carefully. Wrong product or grade selection is not eligible for refund or return.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
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